1. How does this service work?
Child Info Alert is an online service that allows you to securely store your loved one's information so in the event of an emergency; you have it all in one spot. Once you become a member, you take 3 pictures (head shot, full body, and profile) of your child or parent and upload it onto your webpage. You also include all of the pertinent information your local police department would need to know IE: hair/eye color, height/weight, distinguishing marks or features, DOB, and race. If your child is missing or abducted, your local police dept will need all of this information immediately to begin searching for the missing person. Child Info Alert allows law enforcement agencies to get the information with a click of the mouse. All you have to do is call them and give them access to your webpage and this step can be done within seconds. No time will be spent running home to find updated photos. Our website offers the ability to print Flyers of all the pertinent information with close-up photos in order to post in your local community.

2. How do I get my loved one's information to the authorities in case of an
emergency?
You simply call your local police dept and grant them access to your webpage by means of your username and password.

3. Is this a secure site and is my child's information safe from predators?
Safe guarding your child’s data assets is our number one job. We offer exceptional security features that ensure absolute data protection. In terms of database authentication, we provide powerful mechanisms for ensuring only authorized users have entry to the database server, with the ability to block users down to the client machine level being possible. SSH and SSL support are also provided to ensure safe and secure connections. A granular object privilege framework is present so that users only see the data they should, and powerful data encryption and decryption functions ensure that sensitive data is protected from unauthorized viewing.
thawte SSL Web Server Certificates provide our clients with Secure SSL with full authentication capable of 256-bit encryption.

6. What if you don't remember your password?
We highly recommend that you choose a password that you can easily remember. Always know that you can change your password at anytime if you believe it has been compromised. If you do not remember your password, you can enter your username and click "forgot my password" and it will then send you an email with your password.

7. What if you don't remember your password during an emergency?
If you can't remember your password, and there is no time to waste checking your email, you can still access your CIA page in case of an emergency. When you sign up to become a member, you will be asked to include 2 personal questions and answers that only you and your family (or whoever you grant access to) knows. This is a special link that will immediately give you access to all of your information, Also, you may give the law enforcement agency the answers to these 2 questions so that they, too, can access all of the vital information immediately through this emergency link. It will also show you your password so that you may give your username and password to the law enforcement agencies immediately and grant them access to all of the information they need to begin a search. This button on our homepage is called !Emergency- Grant access NOW! If a member uses this way of access, it will immediately notify us and we will notify you by e-mail that your page had been accessed without a password. It is then up to you to immediately change your password and private question.

8. What if I'm on vacation and am not near a computer when I realize my child is missing?
You don't need a computer. You simply call your local police dept and grant them access to your webpage with all of the information they need to begin looking for your child.

9. What if I'm at the mall, store, amusement park, movies or restaurant when I realize my child is missing?
You immediately notify an employee as most public establishments have a CODE ADAM set up in their places of business. The employees know to immediately begin looking for the missing person based on the description given by the adult and they would notify the security staff as well. Second, you notify the police immediately so that they can access your CIA page within seconds and begin a bigger search.

10. What steps do I need to take when I realize my child has been abducted?
If you cannot find your child, immediately call 9-1-1. If your child is missing from home, search the house checking closets, piles of laundry, in and under beds, inside large appliances, and inside vehicles, including trunks—wherever a child may crawl or hide. If your child disappears in a store, notify the store manager or security office. Then immediately call 9-1-1. Many stores have a Code Adam plan of action— if a child is missing in the store, employees immediately mobilize to look for the missing child. When you call law enforcement, tell them you are a member of CHILD INFO ALERT Give them your e-mail address and password for all of your child’s information. Tell them when you noticed that your child was missing and what clothing he or she was wearing. Request that your child's name and identifying information be immediately entered into the National Crime Information Center (NCIC) Missing Person File. After you have reported your child missing to law enforcement, call the National Center for Missing & Exploited Children toll free 1-800-THE-LOST (1-800-843-5678). Again tell them you are a member of CHILD INFO ALERT and all or your child’s information can be obtained immediately.

11. Can I cancel my membership at any time?
Yes. Memberships can be cancelled at any time and will terminate when such notice is provided. The month end of your account is one month from the date your account was set up and was sent to your payment provider for billing. Fees are paid in full for the term and are non-refundable. Subscriber may cancel service with CIA at anytime by simply going to the cancellation section of our website and entering the proper information (see instructions on Support page)

12. Does child info alert accept automatic monthly deductions from bank accounts?
Yes, and we accept any major credit card.

13. Uploading Your Loved ones photos.
To upload your pictures you will first need to take three pictures of your child that will best represent them.

1.) Head shot: The head shot is probably the most important picture you will need for your profile. The head shot should be a very clear, close-up picture in which you can see distinguishing facial features such as scars, dimples, etc. The head shot will also be the picture displayed on the “instant flyer” in case of an emergency.

2.) Profile shot: The profile shot should also be a close-up picture of the side view of your child’s face.

3.) Full body shot: The full body shot should be a picture in which one can see your child from head to toe. Try to take a picture that represents your child in their most common look. Holiday and dress-up pictures most likely will not represent their daily look.

You will first need to download pictures to your computer. You may want to locate the pictures you want to use copy and paste them to your desktop for easy access. Renaming the pictures (Suzy’s head shot) will be useful to upload the pictures to the proper locations.

In your “manage profile” section click on the “choose file” box (Photo 1: (Head Shot) for example), locate and double click on the picture file you want to upload. The picture file name will appear to the right of the “choose file” box (note: the actual picture will not appear until after you have clicked the “save changes” box at the bottom left of the profile page!!). Repeat the steps for the other two pictures. You can upload all three pictures before pressing the “save changes” box at the bottom left of the profile page.

Trouble shooting: Some picture files may be too large (too many (dpi) “dots per inch”) to upload to the system, in this case you will need to edit the picture by using the cropping tool in your picture edit program to crop the picture slightly which will most likely decrease the “dpi” allowing the picture to upload. Simple go to your picture editing software in the tools section go to crop picture, after cropping the picture go file and “save as” Suzy’s head shot 2 (for example). Save it in a file location that you can easily find.

14. What are the details of the limited offer on receiving my first month of my Child Info Alert Subscription for free?

Getting your first month of your Child Info Alert Subscription for free allows you to try out our service risk free. You will still need to provide your credit card information at the time you sign up but you will not be charged until your second month of our service. For your convenience your card will automatically be charged your monthly subscription fee starting from the second month. If you wish to cancel before your card is charged we ask that you send us an e-mail to info@childinfoalert.com 10 days prior to the 1 month anniversary of your initial sign up. This will allow us the time needed to cancel your membership before your card is charged.